---
title: "New to Neigbrs? Here’s Every Manual and Support Line You’ll Need"
description: "Discover the Neigbrs user guide: step-by-step manuals for boards and residents, live training sessions, and support by chat, email, or phone, 9 AM to 5 PM EST."
url: "https://vinteum.io/blog/software/neigbrs-user-guide/"
site: "Vinteum"
lang: "en-US"
type: "post"
author: "Leila Scola"
published: "2020-12-24T11:33:46+00:00"
modified: "2026-08-10T17:02:12+00:00"
image: "https://vinteum.io/wp-content/uploads/2020/12/manuals-1024x576.webp"
categories: ["Software"]
---

# New to Neigbrs? Here’s Every Manual and Support Line You’ll Need

This Neigbrs user guide covers the manuals, training sessions, and support channels every new client gets from day one. Our team builds the software, but real adoption happens through what’s tied to it: administrator and resident manuals in English and Spanish, live onboarding meetings, and a support desk that’s actually easy to reach. Whether you’re setting up your account for the first time or just want a refresher on a feature, everything you need is below.

![Neigbrs User Guide](https://vinteum.io/wp-content/uploads/2020/12/manuals-1024x576.webp "New to Neigbrs? Here's Every Manual and Support Line You'll Need 1")

What We Will Cover In This Article

 Toggle

- [Neigbrs User Guide: Manuals](#Neigbrs-User-Guide-Manuals)
- [What happens when a new client joins Neigbrs by Vinteum?](#What-happens-when-a-new-client-joins-Neigbrs-by-Vinteum)
- [Chat and Help Desk](#Chat-and-Help-Desk)
- [Wrapping Up Neigbrs by Vinteum Manuals](#Wrapping-Up-Neigbrs-by-Vinteum-Manuals)

## Neigbrs User Guide: Manuals

We have two manuals, in English and in Spanish to help administrators (e.g. board members or managers), and residents.

### Administrator Manual

First up is our comprehensive **[administrator manual](https://drive.google.com/file/d/1L_M85_9yvlH7cZGio4i18PtoDyzW_DVB/view?usp=sharing)**. It takes you through how to use every single one of our features and how you can use them with simple step-by-step instructions. It’s a downloadable PDF that can shared with all community and account stakeholders.

### Resident Manual

To help residents feel engaged and comfortable with our system, our [**resident** ](https://drive.google.com/file/d/1lwv1PzeCBwvNHZbSF3F6d7HJp44LIUb-/view?usp=drive_link)manual has step-by-step instructions to teach residents how to use each feature in our software.

We also created a [Spanish](https://drive.google.com/file/d/1N3hLTdGdVoqTFb7edmbpQpPkvcAqXAD5/view?usp=sharing) version.

## What happens when a new client joins Neigbrs by Vinteum?

When a new client joins [Neigbrs by Vinteum](https://vinteum.io/), we want to help them to be successful. So we do the heavy lifting for you, setting up your account in 5 business days. Then we teach you how to use Neigbrs by Vinteum in meetings.

In the first training meeting, we walk you through how Neigbrs by Vinteum works and make any adjustments that you may need.

[What is our White Glove Onboarding? #shorts](https://www.youtube.com/embed/MS2HSw3gPmI?feature=oembed)

We can then hold other training meetings with other stakeholders if needed.

## Chat and Help Desk

Our support team is available via email (cs@vinteum.io), by phone (844 900 0910), and by chat. On our website  Website  A customized online platform for HOA communication, documents, and day-to-day management.  [Read more →](https://vinteum.io/glossary/website/)   and within the Neigbrs portal we have a chat and a [help desk](https://vinteum.tawk.help/). Our help desk includes videos and articles on how to use the system for board members, managers, and residents. If you can’t find the step-by-step that you’re looking for, then please let us know and we’ll add it for you.

### Our Business Hours

We are online from 9 AM to 5 PM EST, and we always enjoy talking to you. If you have any questions, do reach out to us and we’ll be happy to help. Hopefully, we can fix your issue at that moment. If we can’t, we’ll talk to our tech team and get back in touch with you.

## Wrapping Up Neigbrs by Vinteum Manuals

At Vinteum we want to help you, help your whole community. We aim to make your life more streamlined and simple so that you can have a large impact with the least amount of effort.

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