If you’re the manager of a condo or Home Owners Association, you can probably relate to the title of this blog post. The job of community management can be a giant pain in the you-know-what.

We wrote this blog post to let YOU know that we totally get it. Luckily for you, we include a solution for each headache that will make your job immensely less frustrating. After all, there’s no point in complaining if you don’t offer a solution to the problem.

Without further adieu, our list of the biggest headaches associated with running your community…

Communicating with Residents

Problem

Residents often reach out to managers to ask questions, get documents, contest fines for violations and complain about problems. This takes up a lot of your time to answer them correctly and give them all the relevant information. This can get stressful when you have a lot of people trying to contact you all the time, and you need to give them all the same amount of attention.

Solution

Using HOA software to send emails, texts, store documents, and posting a Frequently Asked Questions document on your website allows you to centralize communication. That means that you can be clear with residents that the software is your communication hub and you can direct residents to check it, rather than needing you to pass them things that are available online.

Staying Organized is Tough

Problem

Most managers’ offices have multiple file cabinets and a desk stacked with papers from residents. You do your best to keep all the paperwork organized, but sometimes it’s just too much. Documents may also be with different board members, making it difficult to keep track of all of them.

Solution

Posting copies of all your HOA’s documents online ensures that you have everything organized in one place. It keeps them safe from damage, and backed up securely on the cloud.

Reservations

Problem

Amenity reservations may become complicated if rules aren’t clearly laid out, residents have to fill in multiple forms to book the clubhouse or the tennis court, and then don’t show up on time. This means that you have to follow up with residents, make sure the paperwork is in order and make sure they use the amenity when they’ve booked it.

Solution

Our amenity reservation tool allows you to customize rules, and adjust how people make bookings if they need manager approval for their reservations. You can personalize it so that HOA members have to accept the terms of use and cancel their reservations without any fuss or your intervention. You can also program text messages to go out to residents automatically to remind them that they’ve booked an amenity.

The Ultimate Solution

Neigbrs by Vinteum is a secure platform and website made for HOA communication and management. We provide 5 channels for communication: emails, texts, smart calls, chat messages and push notifications that you can use to automate tasks and save you time.

Find out how Neigbrs by Vinteum can help you to have more time for what matters. Book your free demo to learn more about what we can do for you.