Terms and Conditions

Updated: May 13, 2026

AGREEMENT TO TERMS

These Terms of Use (“Terms”) constitute a legally binding agreement between you and Vinteum Software Inc., d/b/a Vinteum Software (“Vinteum,” “we,” “us,” or “our”), concerning your access to and use of our websites, mobile applications, and cloud-based platform.

“You” means the individual accepting these Terms and, if applicable, the entity on whose behalf that individual is acting (including but not limited to a community association, homeowners association, condominium association, property management company, or similar organization).

If you are accepting these Terms on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and “you” refers to that organization.

By accessing or using our Services, you agree to be bound by these Terms. IF YOU DO NOT AGREE, DO NOT USE THE SERVICES.

DEFINITIONS

• “Administrator” means an individual authorized by the Customer to manage the Customer’s account on the Platform.
• “Apps” means Vinteum’s mobile applications for iOS and Android devices.
• “Authorized User” means any individual granted access to the Platform by the Customer or an Administrator.
• “Community” or “Association” means a homeowners association, condominium association, community association, cooperative, or similar residential or commercial community organization.
• “Contributions” means content that users create, submit, post, or transmit through the Platform, such as text, comments, images, documents, or other materials, excluding Customer Data.
• “Customer” means the organization (Community, Association, property management company, or similar entity) that subscribes to the Platform under a Paid Plan or Free Plan.
• “Customer Data” means all data, content, records, documents, and information that a Customer or its Authorized Users upload, enter, transmit, or store through the Platform, including but not limited to resident directories, unit information, meeting minutes, governing documents, notices, communications, financial records, violation records, work orders, and other community management data. Customer Data does not include Account Data or Usage Data.
• “Free Plan” or “Neigbrs™ Lite” means the no-cost tier of the Platform subject to the limitations described in these Terms.
• “Paid Plan” means any subscription tier that requires payment of fees.
• “Platform” means Vinteum’s cloud-based software-as-a-service platform for community, HOA, condominium, and property management, branded as Neigbrs™.
• “Resident” or “End User” means an individual whose information may be stored or processed on the Platform by or on behalf of the Customer, including homeowners, tenants, household members, visitors, and emergency contacts.
• “Services” means collectively the Sites, Apps, Platform, and all related services, support, and documentation.
• “Sites” means the websites at vinteum.io and vinteumneigbrs.com (Neigbrs™), and any related or successor URLs.
• “Subscription” means the Customer’s agreement to access and use the Platform under a Paid Plan or Free Plan, including the associated subscription term, features, and pricing.

CHANGES TO TERMS

We may update these Terms from time to time. For non-material changes, the updated “Updated” date at the top will serve as notice. For material changes, we will provide at least thirty (30) days’ prior written notice to the email address associated with the Customer’s account before the changes take effect. If you do not agree with material changes, you may cancel your Subscription before the changes take effect.

Supplemental terms (such as a Data Processing Addendum, Acceptable Use Policy, or Service Level Agreement) posted on our Sites are incorporated by reference.

ELIGIBILITY AND ACCESS

The Services are intended for users who are at least 18 years old. Persons under 18 may not register or use the Services unless authorized by a parent or guardian.

The information provided on the Services is not intended for distribution or use in any jurisdiction where prohibited by law.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Services and all source code, databases, functionality, software, designs, audio, video, text, photographs, and graphics (collectively, “Content“) and all trademarks, service marks, and logos (“Marks“) are owned or licensed by Vinteum and protected by copyright, trademark, and other intellectual property laws.

Trademark Notice: VINTEUM® is a registered trademark of Vinteum Software Inc., registered with the USPTO, Reg. No. 7,454,421, on the Principal Register, in International Classes 9 and 42. Neigbrs™ is a trademark of Vinteum Software Inc. All other marks are property of their respective owners.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for their intended purpose. We reserve all rights not expressly granted.

COPYRIGHT INFRINGEMENT

Vinteum respects the copyrights of others. Copyright owners may submit DMCA notifications to our Copyright Agent at [email protected] with the following:

• A physical or electronic signature of the authorized person;
• Identification of the copyrighted work;
• Identification of the infringing material with sufficient information to locate it;
• Contact information for the complainant;
• A good-faith belief statement; and
• An accuracy and authority statement under penalty of perjury.

Our designated Copyright Agent is registered with the U.S. Copyright Office. Registration can be verified at https://www.copyright.gov/dmca-directory/.

USER REPRESENTATIONS

By using the Services, you represent and warrant that: (1) all registration information is true, accurate, current, and complete; (2) you will maintain its accuracy; (3) you have legal capacity and agree to these Terms; (4) you are at least 18 years old; (5) you will not access the Services through automated non-human means; (6) you will not use the Services for illegal purposes; and (7) your use will not violate any applicable law.

If you provide inaccurate information, we may suspend or terminate your account.

USER REGISTRATION

You may be required to register. You agree to keep your password confidential and are responsible for all activity under your account. We may reclaim usernames that are inappropriate, obscene, or objectionable.

CUSTOMER DATA OWNERSHIP AND LICENSE

• Ownership: As between you and Vinteum, you (or your Customer) retain all right, title, and interest in and to all Customer Data. Vinteum does not acquire any ownership rights in Customer Data.
• Limited License: You grant Vinteum a limited, non-exclusive, worldwide, royalty-free license to host, store, process, transmit, display, and use Customer Data solely to the extent necessary to provide, maintain, secure, improve, and support the Services, and as otherwise described in these Terms and our Privacy Policy. This license terminates when Customer Data is deleted from our systems in accordance with these Terms.
• Prohibited Uses: Vinteum will not: (a) sell, rent, or commercially exploit Customer Data; (b) use Customer Data for advertising or marketing purposes unrelated to the Services; (c) disclose Customer Data to third parties except as necessary to provide the Services, as directed by the Customer, or as required by law; or (d) use Customer Data to develop or improve products for third parties.
• Data Security: Vinteum will implement and maintain appropriate technical and organizational security measures to protect Customer Data against unauthorized access, loss, or destruction. These measures include encryption in transit and at rest, role-based access controls, regular backups, monitoring, and incident response procedures.
• Backups and Recovery: Vinteum performs regular automated backups of Customer Data. In the event of data loss or corruption due to system failure, Vinteum will use commercially reasonable efforts to restore Customer Data from the most recent available backup.
• Data Export: Customers may request export of their Customer Data in a standard, machine-readable format at any time during the Subscription term and for thirty (30) days following termination. Export requests can be made through Platform tools or by contacting us at [email protected].
• Data Deletion: Following termination of a Subscription and expiration of the 30-day export period, Vinteum will delete Customer Data from active systems within ninety (90) days. Customer Data in backup archives will be overwritten in accordance with our backup rotation schedule, typically within ninety (90) days.
• Data Processing Addendum: For Customers that require additional data processing terms (including for GDPR compliance), Vinteum offers a Data Processing Addendum (DPA) upon request. Contact [email protected].
• Subprocessors: Vinteum uses third-party subprocessors to provide certain aspects of the Services. A current list of subprocessors is available upon request. We will notify Customers of material changes to subprocessors with reasonable advance notice.

FEES AND PAYMENT

We accept Visa, Mastercard, American Express, Discover, and ACH payments.

• Subscription Fees: You agree to pay all fees at the prices in effect for your Subscription. Fees are billed in advance on a recurring basis according to your billing cycle (monthly or annual, as selected at the time of purchase).
• Auto-Renewal: Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. For annual Subscriptions, we will send a renewal reminder at least thirty (30) days before the renewal date.
• Price Changes: We may change Subscription prices upon at least thirty (30) days’ prior written notice. Price changes take effect at the start of the next billing cycle after the notice period. If you do not agree to a price change, you may cancel before it takes effect.
• Taxes: Fees are exclusive of applicable taxes. You are responsible for all taxes (excluding taxes based on Vinteum’s income) imposed on your Subscription. Sales tax will be added where required by law.
• Failed Payments: If a payment fails, we will notify you and provide a reasonable cure period (at least fifteen (15) days) before suspending access. We may retry the payment method on file. Continued failure to pay may result in suspension or termination of the Subscription.
• Invoice Disputes: If you believe an invoice is incorrect, you must notify us in writing at [email protected] within thirty (30) days of the invoice date. Undisputed amounts remain due.
• Refund Policy: All purchases are generally non-refundable, except where required by applicable law. EU residents may be entitled to a 14-day cooling-off period for digital services. California residents may have rights under the California Automatic Renewal Law. Contact [email protected] for refund requests.
• Downgrade: If you downgrade from a Paid Plan, the downgrade takes effect at the end of the current billing cycle. Features associated with the previous plan will become unavailable. Customer Data will be retained for thirty (30) days after downgrade to allow export.
• Currency: All payments are in U.S. dollars unless otherwise agreed in writing.

FREE PLAN LIMITATIONS (Neigbrs™ Lite)

The Free Plan, also known as Neigbrs™ Lite, is provided for limited use, evaluation, and basic community operations. By using the Free Plan, you agree to the following:

1. Usage Limitations.
   • Notices: One (1) per calendar month
   • Documents: 300 MB total storage or 15 documents, whichever is reached first
   • Calendar Events: Two (2) per calendar month
   • Administrators: Two (2) per community
   • Representatives: Three (3) per community
2. Feature Restrictions. Certain features are designated as Premium Features and are not accessible under the Free Plan. We determine which features are Premium at our sole discretion.
3. Branding. Only Vinteum-provided subdomains are permitted. Platform branding (“Powered by Neigbrs™”) cannot be removed.
4. No SLA. The Free Plan does not include service level agreements, guaranteed uptime, priority support, or dedicated onboarding.
5. Data Export. Free Plan users may request export of their Customer Data by contacting [email protected].
6. Inactive Accounts. Free Plan accounts that are inactive for twelve (12) consecutive months may be flagged for closure. We will send a notice to the account email at least thirty (30) days before closing an inactive account or deleting associated data.
7. Discontinuation. We may modify or discontinue the Free Plan at any time. Where feasible, we will provide at least thirty (30) days’ notice before discontinuing the Free Plan and will allow data export during the notice period.
8. Abuse. Attempts to bypass Free Plan limitations (including creating multiple accounts, manipulating storage, or circumventing user limits) may result in suspension, termination, or content removal.
9. Upgrades. Users may upgrade to a Paid Plan at any time, subject to applicable pricing.

CANCELLATION

You can cancel your Subscription at any time through your account settings, by emailing [email protected], or by calling (844) 900-0910. We will not require surveys, additional communications, or any action beyond the cancellation request as a condition of cancellation.

Effect of Cancellation: Cancellation takes effect at the end of the current paid term. You retain access until the end of the term. Customer Data remains available for export for thirty (30) days after termination.

PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than their intended purpose. You agree not to:

• Systematically retrieve data to create collections or databases without written permission.
• Collect usernames or emails for unsolicited communications.
• Circumvent security features or access controls.
• Trick, defraud, or mislead us or other users.
• Make improper use of support services or submit false reports.
• Use automated systems (bots, scrapers, data mining tools) except via standard search engines or browsers.
• Interfere with or burden the Services or connected networks.
• Impersonate another user.
• Use information obtained from the Services to harass or harm others.
• Use the Services to compete with Vinteum.
• Reverse engineer, decompile, or disassemble any software.
• Bypass access restrictions.
• Harass, threaten, or intimidate our employees or agents.
• Remove proprietary notices.
• Upload viruses, malware, or harmful material.
• Upload passive or active data collection mechanisms (spyware, web bugs, tracking pixels) except those provided by the Platform.
• Use the Services in violation of applicable law.

USER GENERATED CONTRIBUTIONS

The Platform may allow you to create, submit, post, or share Contributions such as comments, messages, forum posts, or other content. Contributions are distinct from Customer Data. When you make Contributions, you represent that:

• Your Contributions do not infringe any third-party intellectual property or other rights.
• You own or have the necessary rights to authorize use of your Contributions.
• Your Contributions are not false, misleading, obscene, harassing, or illegal.
• Your Contributions do not violate any applicable law, regulation, or these Terms.
• Your Contributions do not contain material that solicits personal information from minors or exploits minors.

Violation of these requirements may result in termination or suspension of your access.

CONTRIBUTION LICENSE

By posting Contributions, you grant Vinteum a non-exclusive, royalty-free, worldwide, transferable, sublicensable license to host, store, display, reproduce, transmit, cache, and technically process your Contributions solely as necessary to operate, provide, improve, and promote the Services. This license includes the right to display Contributions to other authorized users of the Platform and to reformat Contributions for compatibility with the Platform.

This license does not include the right to sell, resell, commercially exploit, advertise, or broadcast your Contributions outside the Services, or to use your Contributions for purposes unrelated to the Services.

You retain full ownership of your Contributions and any associated intellectual property rights. We are not liable for any statements or representations in your Contributions.

We may, in our sole discretion: (1) edit, redact, or modify Contributions; (2) re-categorize Contributions; and (3) pre-screen or delete Contributions at any time without notice. We have no obligation to monitor Contributions.

FEEDBACK AND SUGGESTIONS

Any questions, comments, suggestions, ideas, feedback, or other information about the Services (“Feedback“) that you voluntarily provide to us are non-confidential. You grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, and incorporate Feedback into the Services or other products without attribution or compensation. This section applies only to unsolicited product feedback and ideas — not to Customer Data, Contributions, or confidential information shared under a separate agreement.

MOBILE APPLICATION LICENSE

• Use License: If you access the Services via a mobile application, we grant you a revocable, non-exclusive, non-transferable, limited right to install and use the application on devices you own or control, strictly in accordance with these Terms. You may not reverse engineer, modify, or create derivative works from the application, or make it available over a network for simultaneous multi-device use not contemplated by the application’s design.
• Apple and Android Devices: When using an application from the Apple App Store or Google Play (each an “App Distributor“): (1) the license is limited to use on applicable devices per the App Distributor’s usage rules; (2) we are responsible for maintenance and support as specified in these Terms; (3) the App Distributor has no warranty obligation for the application; (4) you are not located in an embargoed country or on a restricted-party list; (5) you must comply with applicable third-party terms; and (6) the App Distributors are third-party beneficiaries of this license.

THIRD-PARTY ACCOUNT LOGIN

You may link your account with third-party accounts (such as Google) for login purposes. By doing so, you authorize us to access your name, email address, and profile picture from the third-party account. We do not access your contacts, friend lists, or address books through third-party account linking.

You may disconnect a linked third-party account at any time through your account settings or by contacting us. Upon disconnection, we will delete information obtained through that third-party account except your username and profile picture already associated with your account.

Your relationship with third-party account providers is governed solely by your agreements with them.

THIRD-PARTY WEBSITES AND CONTENT

The Services may contain links to third-party websites or content. We do not investigate, monitor, or endorse third-party content and are not responsible for it. Accessing third-party websites is at your own risk and subject to their own terms and policies.

U.S. GOVERNMENT RIGHTS

Our services are “commercial items” as defined in FAR 2.101. Government use is subject to these Terms in accordance with FAR 12.212 (software), FAR 12.211 (technical data), and DFARS 227.7202-3 (DOD acquisitions). DFARS 252.227-7015 applies to technical data acquired by the DOD.

PLATFORM MANAGEMENT

We reserve the right to: (1) monitor the Services for violations; (2) take legal action against violators; (3) restrict or disable Contributions or content; (4) remove excessive or burdensome content; and (5) manage the Services to protect rights and ensure proper functioning.

PRIVACY POLICY

Please review our Privacy Policy at https://vinteum.io/privacy-policy/, which is incorporated into these Terms. Our Privacy Policy explains how we collect, use, and protect personal information. The Services are hosted in the United States.

In accordance with COPPA, if we receive actual knowledge that anyone under 13 has provided personal information without parental consent, we will delete it. The Services are intended for users at least 18 years old.

TERM AND TERMINATION

These Terms remain in effect while you use the Services.

• Termination by Vinteum: We may suspend or terminate your access for violation of these Terms, applicable law, or for any reason with thirty (30) days’ prior written notice. For material breaches, we may suspend access immediately upon notice. Upon termination, Customer Data export and deletion will follow the procedures described in “Customer Data Ownership and License.”
• Termination by You: You may terminate by canceling your Subscription as described in “Cancellation.”
• Post-Termination: Upon termination: (a) your license to use the Services ends; (b) Customer Data remains available for export for 30 days; (c) sections that by their nature should survive (including IP rights, limitation of liability, indemnification, dispute resolution, and data retention obligations) will survive.

MODIFICATIONS AND INTERRUPTIONS

We may modify or discontinue the Services at any time. If we permanently discontinue a material feature of a Paid Plan during the Subscription term, we will provide at least thirty (30) days’ notice. We are not liable for modifications, suspensions, or discontinuances except as expressly stated.

We cannot guarantee uninterrupted availability. Scheduled maintenance will be communicated in advance when feasible.

GOVERNING LAW

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

DISPUTE RESOLUTION

• Informal Negotiations: The parties agree to attempt informal resolution of any dispute for at least thirty (30) days before initiating arbitration, beginning upon written notice.
• Binding Arbitration: Unresolved disputes (except exclusions below) will be resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (“AAA”). For disputes involving Customers with annual Subscription fees below $75,000, the AAA’s Supplementary Procedures for Consumer Related Disputes apply, and Vinteum will pay arbitration fees that exceed $200. The arbitration will take place in Miami-Dade County, FL, or remotely. YOU WAIVE THE RIGHT TO A JURY TRIAL.

If a dispute proceeds in court, it shall be in state or federal courts in Miami-Dade County, FL. The UN Convention on Contracts for the International Sale of Goods and UCITA are excluded.

• Statute of Limitations: Disputes must be commenced within one (1) year after the cause of action arose.
• Restrictions: Arbitration is limited to disputes between the parties individually. No class actions, consolidated proceedings, or representative actions are permitted, to the extent allowed by law.
• Exceptions: The following are excluded from mandatory arbitration: (a) IP rights disputes; (b) allegations of theft, piracy, or unauthorized use; (c) claims for injunctive relief.

CORRECTIONS

We may correct errors, inaccuracies, or omissions on the Services at any time without notice.

DISCLAIMER

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE. THIS DISCLAIMER DOES NOT APPLY TO WARRANTIES THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

LIMITATIONS OF LIABILITY

IN NO EVENT WILL VINTEUM OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL LIABILITY FOR ANY CAUSE WILL BE LIMITED TO THE GREATER OF: (A) THE AMOUNT PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRIOR TO THE CAUSE OF ACTION, OR (B) ONE HUNDRED DOLLARS ($100).

CERTAIN LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME LIMITATIONS MAY NOT APPLY TO YOU.

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Vinteum, its subsidiaries, affiliates, officers, agents, partners, and employees from claims, damages, or expenses arising from: (1) your Contributions; (2) your use of the Services; (3) your breach of these Terms; (4) your breach of representations and warranties; (5) your violation of third-party rights; or (6) any harmful act toward another user. We reserve the right to assume exclusive defense of any claim subject to indemnification. We will use reasonable efforts to notify you of such claims.

ELECTRONIC COMMUNICATIONS

You consent to receive electronic communications from us (via email, SMS, MMS, text message, voice messages, push notifications, and through the Services). You agree that electronic communications satisfy any legal requirement for written communications. You may opt out of non-essential communications as described in our Privacy Policy.

CALIFORNIA USERS AND RESIDENTS

If a complaint is not satisfactorily resolved, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by phone at (800) 952-5210.

ACCESSIBILITY

Vinteum is committed to ensuring that our Services are accessible to all users, including people with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA and to comply with the Americans with Disabilities Act (ADA) Title III.

Conformance Status: We are actively working toward WCAG 2.1 Level AA conformance. Some content may not yet be fully accessible. We are continually improving accessibility.

Measures Taken:

• Accessibility considerations in product development and design.
• Regular review against WCAG 2.1 Level AA criteria.
• Developer training on accessibility best practices.
• Testing with assistive technologies (NVDA, JAWS, VoiceOver).

Compatibility with Assistive Technologies:

• Screen readers (NVDA, JAWS, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

Feedback:

If you encounter accessibility barriers, contact us:

• Email: [email protected]
• Phone: 844-900-0910
• Mail: Vinteum Software, 2 Biscayne Blvd #2450, Miami, FL 33131

We will respond to accessibility feedback within five (5) business days.

MISCELLANEOUS

Entire Agreement: These Terms and all incorporated policies constitute the entire agreement between you and Vinteum.

Waiver: Our failure to enforce any right does not waive that right.

Severability: If any provision is found unenforceable, it is severed without affecting remaining provisions.

Assignment: We may assign our rights and obligations. You may not assign yours without our written consent.

Force Majeure: We are not liable for delays caused by circumstances beyond our reasonable control.

No Agency: No joint venture, partnership, employment, or agency relationship is created by these Terms.

Construction: These Terms will not be construed against us by virtue of having drafted them.

CONTACT US

Vinteum Software, Inc.

2 Biscayne Blvd #2450

Miami, FL 33131

Email: [email protected]

Phone: 844-900-0910