2022 was an eventful year. Despite the challenges, Vinteum continued to do what it does best: providing solutions that bring communities together. Â
It was all possible because of our fantastic team members, clients, and partners. And also because of you who read our blog and attend our webinars. Thanks to all of you, our commitment to HOA and Condo Associations is stronger than ever.
We are thrilled about our achievements this year and are excited to share them with you. We are even giving you a sneak peek into what we have in store for next year—we’re very excited!
New communities coming on board
This year, a rising number of community associations have decided to start using our software and app to facilitate communication and management. At Vinteum we provide reliable and secure online solutions for community associations management and home inspections. Our software, Neigbrs by Vinteum is an all-in-one platform where board members and managers can automate daily tasks, communicate with residents and create modern websites.
Our company has seen a 55% growth compared to last year. We were glad to welcome so many new clients and help them get on board and improve their communication.
As much as we love having new users, what makes us extra proud is when our clients renew their subscriptions. It means they are happy with our solution, and it is bringing them value. In 2022, we maintained our 98% renewal rate.
Building long-term relationships with the communities that we serve is essential for us. We want them to see us as partners they can trust. That’s why we work so hard to provide excellent support and improve our solutions to meet their evolving needs.Â
Leila Scola – Head of Customer Success and Marketing at Vinteum
Awards and Other RecognitionsÂ
2022 started off right for us. Right at the beginning of the year, we were awarded the Diamond FLCAJ Readers’ Choice award for the 4th year in a row.
It is a unique recognition program that shines a spotlight on the positive and productive contributions of community association service providers throughout Florida. FCAP (Florida Community Association Professionals) presents this award to companies that demonstrate an exemplary level of proficiency, reliability, fairness, and integrity through their commitment to the community associations they serve. We are so happy that our work was recognized by such an amazing organization.
We were also lucky to win other awards throughout the year, such as the Sourceforge Top Performer and the Software Advice Best Customer Support Award.
However, our favorite recognitions come from our clients. We love receiving their feedback and reviews. They allow us to understand what we are doing well and what we need to improve. Here’s one of them:
Communication has improved since we switched, we now have an easy way for homeowners to reserve the clubhouse. The staff at Neigbrs have always been very patient and informative in answering my questions. I really like the ease with which I can reach out and get answers to questions.
Jane Galownia – HOA Manager at Wolf Lake
Launch of Inspections by Vinteum
Our biggest news this year is the launch of our new app and software. We built Inspections by Vinteum to help property managers and home inspectors conduct efficient inspections, manage their businesses, and scale them. Our platform allows users to streamline property inspections and generate automatic reports.
For different reasons, property inspections are currently at the heart of many debates.
Historical disasters such as the Surfside condominium collapse, inflation, and other factors are affecting the market. We understand how important inspections are to ensure residents’ safety and satisfaction. We believe it is essential for inspectors to have solutions that help them manage their workflow efficiently. After months of hard work and dedication, we were thrilled to present our new tool.
Starting out on a new journey can be hard – inspectors know this better than anyone. That’s why we built a solution that is easy to understand and simple to use so they can get effective from day one. It is also accessible to everyone with pricing and features that adapt to different business sizes.
Naiara Felipe – Head of Business Development & Sales at Vinteum
Our successful software featuresÂ
Our software is full of features that allow users to perform different tasks. While each community has its favorite ones, two of our features stood out this year. They even helped our clients during challenging moments.
Text messages
Text messages are one of the most efficient forms of communication because they are quick and easy to use. They can be sent in the middle of a natural disaster, so board members can easily stay in touch with residents. This is helpful when trying to get crucial information out to people.
Our software allows users to send mass text messages to all residents in just a few clicks. We also have an automated phone calls tool where you can convert text into speech. Residents receive a phone call, and an automatic voice gives them the message.
Our clients living in states prone to natural disasters, such as Florida with hurricanes, love these features. They help them communicate their message to all residents quickly and efficiently.
“Most people have their smartphones on them, so when they get a notification from us, it’s immediate. Everything goes out to the owners via our website. Usually, through the email notices, I only use the text and phone notices if there’s a major emergency. So that’s the biggest thing that we really have grown to appreciate with Vinteum. I don’t want to see any hurricanes! But in the event of a hurricane or a tropical storm. It’s an excellent tool for us.”
Rachel Miller – Property Manager at Riverwoods Plantations
In 2022, 309,234 text messages were sent via Neigbrs by Vinteum
Amenity reservation system
Our amenity reservation systems help community associations save time by automating the process of booking amenities. It allows residents to book amenities like pools and gyms without having to call or email the board members. The software also offers text message alerts that notify homeowners of any updates or changes in the reservation system. This is a great way to prevent overbooking and cancellations.
This feature was very useful when communities started reopening their amenities during the pandemic. It helped them control the number of people using a facility.
In 2022, 36,780 amenity reservations were made through Neigbrs by Vinteum.
Our commitment to continuing educationÂ
We are proud to have hosted over 30 webinars led by industry experts this year. Webinars and CE classes are an excellent way to help board members improve their skills in areas such as board governance, bylaws, condominium law, finance, and more. It also helps managers get the credits they need to renew their community association managers’ licenses. Keeping up with trends and market changes is essential to run an association well.
We also record most of the webinars so people can access them anytime and anywhere. Click here to see our list of recordings.
This year a lot of changes happened in the industry. The current economic situation is affecting the financial well-being of community associations. We also saw significant legislation changes, especially in Florida with the SB-4D Bill following the condominium collapse. It is essential to host webinars around these topics so all of us can learn and adapt to these changes.
Next Year Vinteum will celebrate its 10-Year Anniversary
In 2023, we are celebrating an important milestone, it’s our 10-year anniversary. It will be the opportunity to recognize everyone who was part of this journey. We are looking forward to celebrating but also to reinforcing our commitment to you. 2023 will be an exciting year, but we can’t tell you everything now. You will have to wait to see. What we can say is that we are ready for another 10 years with you.
Final points : Vinteum’s Year in Review
This year, we achieved a lot of things that were beyond our expectations. We are grateful for the opportunity to work with our clients and partners, and we are looking forward to what next year has in store for us.
