About Plaza Tower South
Plaza Tower South is a condominium in Hallandale Beach, Florida, established in 1970. It is a 210-unit community, located on the waterfront and close to shopping areas. They have been using Neigbrs by Vinteum actively since 2019.
We spoke to board member Daniel Rosinsky about Plaza Tower South’s challenges and the impacts of using our solution.
Previous Solution
Our previous solutions were paper and pen and excel spreadsheets, which were managed by our manager.
Challenge
We had 3 separate systems it was hard to manage data. This created errors and a lot of back and forth.
Our biggest challenge was communication with owners and residents.
Current Solution – Neigbrs by Vinteum
Using Neigbrs by Vinteum means we enjoy great customer service from the customer success team. We use notices and smart calls often. Our residents really like the smart calls and mass texts.
Results and Impact
Having one solution means that 75%-80% of our communication goes through one portal.
We love the attention we get from Vinteum’s customer success team, they’re very easy to get hold of and are willing to help. They don’t let us languish, when we had issues getting started they were very persistent and really helped us out. They’re very client-focused.
The attention we get from them, and the fact that Neigbrs by Vinteum is easy to use are the best two things. Our residents took a while to get used to it, but they like it now.
Preferred Features
During our interview, Daniel spoke about notices, smart calls, and text messages. While Neigbrs by Vinteum has a lot of different features, we’re going to look at Plaza Tower South’s favorite tools in the portal.
Community Notices
What is it?
Community notices are our most popular feature. They are an email system inside our portal. You can post a notice, which sends an email to everyone chosen to receive the notice. You can check who received the email, and who read it. If it bounced, then you can check that too. It also sends a notification to residents’ phones and it can send a text message too.
Benefits
Notices are the best way to stay in touch with residents when they’re on the go. If you have a lot of residents who don’t live in the community all the time, then sending them an email ensures that they know what’s going on. For the board member or manager, you can reach the maximum amount of people, with the least amount of effort.
Smart Calls
What is it?
Smart calls are robocalls, the board member or manager types in the message and residents receive a call with an automatic voice reads out the message to them. You can see the statistics of how many people received the call.
Benefits
For residents who don’t use email, or are visually impaired, smart calls are a great solution for you to get in touch with them efficiently.
The other big advantage of having access to smart calls is in emergency situations, for example, if the water is cut off, you can tell owners and tenants quickly and coherently to avoid frustration and confusion.
Text Messages
What is it?
In Neigbrs by Vinteum, you have two ways to use text messages. You can send manual texts to let residents know important information quickly. Alternatively, you can set up automatic text messages so that residents are reminded about amenity reservations or kept up to date on their service requests.
Benefits
Like smart calls, texts are an amazing way to contact older residents, and people who don’t use email. People tend to check their text messages more than their emails, so when you need to send them important information, texts are a great option.
Also, having automatic texts saves board members and managers time and worry, as residents get reminders efficiently.
If you’d like to improve your community management and communication, as well as save your time then sign up for a free demo. We can help you help your community. Click on the image below to request a free demo.
