“Good morning, this is a smart call by Riverside Management on behalf of your unit in Acme Village. I am contacting you to inform you that your unit and the entire Acme Village Community will experience a planned service interruption between 1:00 pm and 2:00 pm this afternoon. Should you have any questions please contact the office at 123-123-1234”
Can you imagine typing a message like the one into HOA software and having it call the whole community association? In this article, we’re going to go through what smart calls are and how they can improve communication.
What are Smart Calls?
Smart calls are a solution in Neigbrs by Vinteum. The administrator a message in the system with the message that they want to send out by call. This text is converted into speech so that when a resident picks up he hears an automatic voice (like Alexa or Siri) giving them the message.
“Anna, this message is to confirm your request to reserve the tennis court this evening from 6:00 pm to 7:00 pm tonight. ”
It’s an effective communication tool to add to the HOA board or manager’s arsenal. If you suffer from low show-up for amenity bookings or meetings, or accusations of lack of transparency, then smart calls can help.
The Benefits of Smart Calls
Discover the 5 main benefits of smart calls, and how they can help your community association.
1 – Save Time
Smart calls automate the time-consuming task of calling residents. Now you only need to pick up the phone for truly necessary conversations. A board member from Plaza Tower South, Daniel, spoke to us about their use of smart calls: “We use notices and smart calls often. Our residents really like the smart calls and mass texts.”
2 – Improve Transparency
It helps to improve transparency, as you can get information to residents faster and with a higher chance of people receiving it.
3 – Reach Older Residents
If you have residents that don’t use email or the internet in general, then you can communicate with them using smart calls. Not everyone has smartphones, but they do have a phone, so automated calls can be used to get in touch with them.
4 – Improve Communication
They are a new tool to help the chronic communication issues that HOAs face. 90% of board members that we interviewed in our 2021 HOA and Condo survey stated that communication is an issue in their community association.
5 – Reach Residents Quickly
They help to get information out quickly, so if the power is out or there is an emergency, you can send a smart call out in less than 10 minutes, which is very fast and efficient. Rachel the manager for Riverwoods Plantation told us that they use them for that reason
“I only use the text and phone notices if there’s a major emergency. So that’s the biggest thing that we really have grown to appreciate with Vinteum. I don’t want to see any hurricanes! But in the event of a hurricane or a tropical storm. It’s an excellent tool for us.”
Conclusion: Smart Calls
Smart calls are a simple and effective way to communicate with residents and they bring many benefits to your HOA. These benefits include higher transparency, efficient communication and a new way to contact residents who don’t use the internet. They are also the best communication method in an emergency, as you can contact a high number of residents quickly and effectively.
If you’d like to find out more about automated calls and our solutions to improve communication in your community association, you can book your free demo here. As well as smart calls, we provide text messages, emails, a website and improve community association management.
