On today’s episode of the Customer Success Stories Series, our team spoke to David, president of Knottwood Village, about why his community chose Neigbrs by Vinteum as their technology partner.
Who is Knottwood Village?
Knottwood Village is a condo community in Edmonton, Canada. The neighborhood’s mission is to foster the well-being of owners and residents. The Board values the implementation of responsible, accountable, and collaborative decision-making to support the community.
Why Neigbrs by Vinteum?
David told us he did extensive online research on businesses that host condominium websites, since their old website was self-administered. It wasn’t very user-friendly and wasn’t often visited by Villagers.
What they were after was a user-friendly, easy-to-administer website hosted by a global company, that was attractive and simple to navigate for those who live in the village.
“It was appealing to know that your staff would be available and knowledgeable about the website. It is a bonus that the staff members are also very friendly.”
Knottwood’s Software Roll-Out Recipe
- Present the options to the board and decide which company to use.
- After approval, identify Village administrators who can work on the website.
- Set up the website using the Vinteum staff; fill in the details using the Village volunteers.
- Announce at the AGM that we have a new website and ask who wants access to it.
- Publish newsletters and notices first on the website, then the next day by e-mail, and post printed notices on the bulletin board.
- Continue to advertise that we have a website and invite those who show interest to join.
- Publish newsletters only on the website, except for those who do not have a computer.
- Continue to deal with and encourage those who do not like change to get them onto the website.
The biggest impact of using Neigbrs by Vinteum
The biggest impact has been the instant communication that happens when one posts on the website. Even when a room is booked, all the administrators find out now.
The most impressive part
The kindness and knowledge of the Vinteum staff have been what most impressed us.
Frequently Asked Questions (FAQ)
Why does a condo community need a dedicated website?
A dedicated website creates a single hub for all community information. We know that residents often miss printed notices or ignore emails. An organized platform gives everyone 24/7 access to important updates and documents. In communities like Knottwood Village, moving away from self-managed sites to professional platforms immediately improved resident engagement. It helps you communicate faster and keeps your neighborhood connected without the chaos of scattered paper trails.
Why did Knottwood Village choose Neigbrs by Vinteum?
Knottwood Village wanted a platform that anyone could navigate easily. Their old system was hard to manage, and residents rarely used it. David, the board president, told us they needed an attractive and intuitive solution backed by a reliable global company. They found that our staff offered the exact knowledge and friendly support they required to make the transition a success.
How should an HOA board roll out new management software?
You should start by identifying volunteers who can help administer the new system. The Vinteum team sets up the structure, and your volunteers fill in the community details. Announce the new platform at an official meeting and invite residents to join. Knottwood Village found success by publishing notices simultaneously on the website, via email, and in print before slowly shifting to digital-first communication.
How do we get tech-hesitant residents to use the new platform?
Change takes time, and you will likely face some resistance. The best approach is to keep communication open and offer steady support. You can host short training sessions to show residents exactly how the platform works or assigning community champions to promote the app also helps. We always recommend keeping a printed option available for the few residents who simply cannot use a computer.
What is the biggest benefit of using Neigbrs by Vinteum?
The biggest benefit is the ability to communicate instantly with your entire community. When you post an update on the website, everyone receives the information right away. Board members tell us this transparency builds incredible trust. For example, when a room is booked in Knottwood Village, all administrators are notified immediately. This prevents scheduling conflicts and keeps your entire leadership team on the same page.
Wrapping Up On This Customer Success Story
Since Knottwood Village joined Neigbrs by Vinteum in 2021, they have worked closely with us to sign up their users and roll out the system, and we’d like to thank David for speaking with us!
Knottwood Village picked Neigbrs by Vinteum to help them build an easy-to-use website that encourages residents to use it.
Inspired by Knottwood Village’s success? Your community can experience the same results. With Neigbrs by Vinteum, you get the website of your dreams, powerful tools to simplify communication, boost resident engagement, and streamline daily operations — just like they did.
Ready to take the next step? Request a free demo and see how Neigbrs can also support your HOA’s success story.
