On today’s episode of the Customer Success Stories Series, our team spoke to board member Daniel Rosinsky about Plaza Tower South’s challenges and the impacts of using our solution.
Who is Plaza Tower South?
Plaza Tower South is a condominium in Hallandale Beach, Florida, established in 1970. It is a 210-unit community, located on the waterfront and close to shopping areas. They have been using Neigbrs by Vinteum actively since 2019.
Previous Solution and Main Challenge
Our previous solutions were paper and pen and Excel spreadsheets, which were managed by our manager. We had 3 separate systems, which made data management hard. This caused errors and a lot of back-and-forth.
Our biggest challenge was communication with owners and residents.
Current Solution: Neigbrs by Vinteum
Using Neigbrs by Vinteum means we enjoy great customer service from the customer success team. We use notices and smart calls often. Our residents really like the smart calls and mass texts.
The Results and Impacts
Having a single solution means that 75%-80% of the Plaza Tower South’s communication flows through a single portal.
We love the attention we get from Vinteum’s customer success team; they’re very easy to reach and willing to help. They don’t let us languish, when we had issues getting started they were very persistent and really helped us out. They’re very client-focused.
The attention we get from them, and the fact that Neigbrs by Vinteum is easy to use, are the best two things. Our residents took a while to get used to it, but they like it now.
The Community’s Preferred Features
During our interview, Daniel spoke about Plaza Tower South’s favorite features. He mentioned notices, smart calls, and text messages. While Neigbrs by Vinteum has a lot of different features, we’re going to look at Plaza Tower South’s favorite tools in the portal.
Community Notices
Community notices are our most popular feature. They are an email system inside our portal. You can post a notice that sends an email to everyone who has been chosen to receive it.
You can check who received the email and who read it. If it bounced, then you can check that too. It also sends a notification to residents’ phones and can send a text message, too.
The Benefits of Using the Notices Feature
Notices are the best way to stay in touch with residents when they’re on the go. If you have many residents who don’t live in the community year-round, sending them an email ensures they know what’s going on. For a board member or manager, you can reach the maximum number of people with the least effort.
Smart Calls
Smart calls are robocalls; the board member or manager types the message, and residents receive a call from an automated voice that reads it to them. You can also see the statistics of how many people received the call.
The Benefits of Using the Smart Calls Feature
For residents who don’t use email or are visually impaired, smart calls are a great way to get in touch with them efficiently. The other big advantage of having access to smart calls is in emergency situations, for example, if the water is cut off, you can quickly and coherently tell owners and tenants to avoid frustration and confusion.
Text Messages
In Neigbrs by Vinteum, you have two ways to use text messages. You can send manual texts to quickly notify residents of important information.
Alternatively, you can set up automated text messages to remind residents about amenity reservations or keep them up to date on their service requests.
The Benefits of Using the Text Messages Feature
Like smart calls, texts are an amazing way to contact older residents and people who don’t use email. People tend to check their text messages more than their emails, so when you need to send them important information, texts are a great option. Also, automated texts save board members and managers time and worry, as residents receive reminders efficiently.
Frequently Asked Questions (FAQ)
How does a digital portal improve HOA communication?
A centralized portal replaces scattered spreadsheets and paper notices. Daniel Rosinsky is a board member at Plaza Tower South. He told us that moving to one system consolidated 80% of their communication into a single channel. This reduces errors and saves your board hours of frustrating work. You can reach everyone instantly instead of wondering if a notice was seen.
What is the best way to contact older residents who do not use email?
Smart Calls and text messages are the most effective options. Neigbrs by Vinteum allows your board to type a message that converts into a robocall or text. We have seen communities use this to keep visually impaired residents and non-email users completely informed.
How should an HOA handle emergency communications?
Use text messages and automated robocalls to send alerts instantly. Speed is your biggest priority during a water shutoff or power outage. Smart Calls deliver urgent updates directly to residents, preventing confusion and stopping the board’s phones from ringing constantly. You reach everyone quickly with very little effort.
Are community management platforms hard to implement?
They require some adjustment, but dedicated support makes the process manageable. Learning new software feels overwhelming at first. Plaza Tower South experienced a learning curve when they adopted Neigbrs by Vinteum in 2019. Our customer success team actively helps boards push through those initial hurdles. Persistent help keeps your board on track and gets residents comfortable quickly.
Can we track if residents actually read our HOA notices?
Yes. Modern community portals provide analytics for your communications. When you post a community notice through Neigbrs by Vinteum, you can check exactly who received the email. You can see who opened it and if any messages bounced. This data gives your board peace of mind. It proves that your messages are actually reaching the community.
Wrapping Up On This Customer Success Story
Fixing your HOA communication does not have to be hard. Daniel Rosinsky and the board at Plaza Tower South proved this when they adopted Neigbrs by Vinteum.
We speak with board members daily who feel completely buried by paper notices and scattered spreadsheets. But moving to a single platform stops the chaos, saves hours of manual work, and finally reaches every resident.
If you’d like to improve your community management just like Plaza Tower South, schedule a free demo today and see how we can help your community.
