Solid communication with community residents is one of the main pillars of a trusting relationship and a thriving environment. All resident communication challenges can be tackled with the right tools.

Traditional communication methods and a lack of centralized tools can lead to delays and miscommunication among homeowners.

Neigbrs by Vinteum offers a solution to these challenges, providing tools to track messages and manage information in one place. This ensures transparent and robust communication with residents, addressing the issues of delays and miscommunication caused by traditional methods. 

Keep reading the article below to learn the primary sources of communication challenges and how to overcome them. 

The Challenges of Traditional Communication 

Poor communication with residents can lead to various issues. It generates mistrust, dissatisfaction, disengagement, and conflicts. Not only this, but if residents aren’t properly informed, they are less likely to comply with the community’s policies and rules. 

One of the main reasons for communication problems in your community is outdated and traditional methods. Below are some of the conventional channels and communication methods used and the challenges they might bring.  

Physical Newsletters and Notices

Printing out information is time-consuming and, for that reason, can lead to delayed updates. Additionally, most residents won’t see or read physical newsletters or notices, making it harder to update them with the correct information. 

Physical content makes it harder for residents to engage in interactive discussions and provide instant feedback on the content. 

Bulletin Boards

It is unlikely that most residents will stop to read your community’s bulletin board, especially in large, scattered communities. However, if they happen to read it, it can still be hard to find critical updates if the board is too crowded. Moreover, residents who don’t frequently visit shared spaces might miss important information. 

Physical Mail 

Physical mail is not only a slow and ineffective way to deliver information, but printing and mailing it can be expensive and lead to unnecessary waste that is bad for the environment. It also makes it inconvenient for residents who have to store several physical mails. 

Phone calls 

Phone calls are not easily recordable and, most times, go unanswered in the first place, which may decrease the efficiency of the communication process. 

These traditional forms of communication can often be inefficient, unorganized, and unclear. Since residents receive information and updates from multiple channels, managing all of these sources can be confusing.  

Phone calls can lead to residents needing clarification and engagement with what is happening throughout the community, hampering their trust. 

Introducing Neigbrs: A Game Changer

One of the main problems with traditional communication methods is their need for centralization. Neigbrs by Vinteum allows users to manage all their communication in one place without switching between channels.  

Because the communication is centralized across various platforms, staying connected with your community is easier. 

Here are the several tools Neigbrs by Vinteum provides to facilitate and strengthen resident communication:

Text Messages: Text messages allow you to create automatic text notifications to constantly update residents. You can also send them individual notices and keep a record of every message sent. 

Smart calls: You can contact residents by giving them smart calls. You just need to type in your message, press send, and it will call residents in an automated voice. This makes it much easier than having to call each person individually. 

Community notices: This feature allows you to email your entire community or selected residents. By posting a notice in Neigbrs, an automatic email and push notification are sent to everyone. Since this is digital, it is much faster and more eco-friendly than physical mail. 

Email log: This feature allows you to view every email the system has sent, making communication easily recordable. You can also search for recipients and when the email was delivered and opened. 

Virtual meetings: You can use a full Zoom integration to host online meetings with up to 300 people. Additionally, you can create and share surveys from within the app, track attendance and post your meeting agenda and minutes so that everyone knows what was discussed.

Chat: Residents can also easily communicate with chat, a feature that allows them to send messages to their neighbors and board members. It also allows them to create groups for committees, clubs, and social groups. Residents can easily interact with their community, promoting their engagement and satisfaction. 

Not only does Neigbrs by Vinteum provide an all-in-one hub for communication, but its tools also provide an efficient, accessible, recordable, and interactive way to communicate within the community. 

Solid communication increases transparency within the board, which in turn leads to resident satisfaction, greater trust between property owners and board members, and harmony within the community. 

Neigbrs by Vinteum Success Stories 

Communities like Riverstead, KnottWood Village, Plaza Tower South, Wolf Lake HOA, and Swallows Nest have benefited from the communication channels and tools offered by Neigbrs by Vinteum. 

Riverstead’s secretary Cathy chose Vinteum because it looked like the best fit for communicating with the community. She stated that the ability to post messages on the platform was her favorite part of the software. 100% of their communication is through Neigbrs by Vinteum since almost every resident is on the platform. 

David, Knottwood Village’s president, also mentioned how Neigrbs by Vinteum improved communication within his community. He stated that the instant communication that happens when one posts on the website has greatly impacted their condo. According to David, even when a room is booked. 

Plaza Tower South’s biggest challenge was communication between owners and residents. Their community had three separate systems that made it hard to manage data. Now, 75%- 80% of their communication goes through one portal, and their residents enjoy using it. 

Wolf Lake HOA also needed help with resident communication. However, after using Neigbrs by Vinteum, they claimed communication has improved. 74% of their residents read notices.

Swallows Nest also has about 80% of its communication go through Neigbrs by Vinteum, and around 90% of its residents use the software. The package notifications feature is the most used by the community, letting residents know when a parcel has arrived for them. Just in one month, they had 2000 packages logged in the portal. 

Vinteum has a satisfaction rate of over 97% among residents, with many claiming that the communication within their community has improved overall. 

Wrapping up on Resident Communication Challenges 

Communication is crucial to any community, ensuring a more organized and happy environment. Specific tools and methods may hinder communication between residents and generate several issues. 

Neigrbs by Vinteum has been shown to provide several communication benefits to communities. It allows them to have several tools that residents can easily access and an efficient way of communicating information. 

The software ensures that communication is updated and centralized, ensuring a clear and organized form of communication. To learn more about Vinteum and all of its features, request a free demo below.